Customer Service Commitment

Our Customer Service Commitment outlines the levels of service our regulated sectors, our public sector clients and our Ontario Public Service (OPS) clients can expect from the Financial Services Commission of Ontario (FSCO).

It identifies service principles that will guide FSCO in its efforts to meet and exceed our client needs and expectations. This commitment promotes FSCO's service culture and meets the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) 2005, the OPS Common Service Standards and the Ontario Public Service (OPS) Accessible Customer Service Policy .

FSCO is committed to providing excellent customer service. We welcome any comments and suggestions about the manner in which FSCO provides its services, including whether our services were accessible.

FSCO recognizes its role to provide consumer protection and support a healthy and competitive environment within the financial services industry. The regulated financial sectors look to FSCO for appropriate and efficient regulatory activities and effective risk-based strategies.

As part of our commitment, in performing our services, FSCO staff will:

Be fair, unbiased, objective, impartial and courteous, performing our work with respect and dignity;
Continue to ensure accessibility to our services including providing accessible services to our customers in both official languages;
Strive to identify and pursue ways to improve our programs and services;
Deliver efficient and effective services within appropriate and established time frames;
Listen to your comments, suggestions and concerns in an effort to improve our services and to meet your needs;
Respond to your inquiries or complaints within established standards;
Maintain a high level of competence by committing to continuous learning and keeping abreast of new technologies, approaches and methods;
Meet the government's and our quality service standards.

As part of its commitment to high quality, cost-effective services to its customers, FSCO has developed service standards that will be monitored on an on-going basis and reported on annually. Please visit our Service Standards page for details.

FSCO is committed to service excellence as we carry out our responsibilities. As an organization, we welcome any comments and suggestions from consumers and other stakeholders pertaining to the manner in which FSCO services are delivered, including whether our services are accessible.

To provide us with your feedback suggestions, comments and questions regarding our services, contact us by e-mail, telephone, fax or regular mail. While sending us your contact information is optional, please ensure that we have the appropriate information should you require a reply.

E-mail: QualityService@fsco.gov.on.ca

Telephone: (416) 250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584
Fax: (416) 590-7070

Mail: Quality Service
Corporate Services Branch
Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
P.O. Box 85
Toronto, Ontario, M2N 6L9

In Person: Monday through Friday, 8:00 a.m. to 5:00 p.m. The main reception area is located on the 17th floor.

In order for FSCO to service you better:

When contacting FSCO for assistance, please provide concise and accurate information relative to your inquiry and a daytime telephone number so that our staff can quickly respond to you.
When submitting materials or documents to FSCO, ensure that the materials are complete and that all sections of required fields have been filled out.
Make the most of your contact with FSCO by checking out the extensive consumer and industry-related materials, information, tools and resources on our website.
Call ahead to make an appointment for help or assistance you may require.
Treat all FSCO staff and other customers with courtesy.
For more information, you're invited to contact FSCO.