We are interested in your suggestions, comments and questions regarding our services. You may contact us: through Canada Post; by e-mail, fax, telephone or TTY; in-person; or by any other format that best meets your needs. We are able to reply by e-mail, telephone, or through Canada Post. While sending us your contact information is purely optional, please ensure that we have the appropriate information should you require a reply.

Service Committment

Correspondence will be answered within 15 working days of receipt. Your in-person and telephone complaints will be acknowledged within two working days, and we will respond to complaints received by email, mail or fax according to the Correspondence Standard.

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The personal information that you have provided to us to enable us to respond to your comments will only be used for that purpose. You will not be placed on any mailing lists, nor will your information be released to any third party, except as may be authorized by law. The authority for obtaining this information from you complies with section 38(2) of the Freedom of Information and Protection of Privacy Act. Questions about the collection of information can be directed to Corporate Policy and Issues Management, Financial Services Commission of Ontario, 17th floor, 5160 Yonge Street, Toronto, Ontario, M2N 6L9. For more information on protecting your personal information, please visit our privacy statement.